Subject: Ticket Assigned - Conversation with bikal
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 14 Aug 2021 09:15:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bikal bikal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bikal Bot:  Hi Bikal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9686638138 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508780612            01:00 PM, 14th Aug                   mayar                   Hi Bikal ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:01 PM, 14th Aug                     bikal                    Hi           01:01 PM, 14th Aug                     bikal                    I want to ask my delivery           01:01 PM, 14th Aug                     bikal                    I need today is it possiblr           01:01 PM, 14th Aug                   mayar                   Thank you for providing us with this details&nbsp;           01:02 PM, 14th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           01:02 PM, 14th Aug                     bikal                    Sure           01:02 PM, 14th Aug                     bikal                    ?           01:04 PM, 14th Aug                   mayar                   This order is not ready yet           01:06 PM, 14th Aug                   mayar                   Our team will contact you once it is ready           01:06 PM, 14th Aug                     bikal                    When can I expected           01:06 PM, 14th Aug                     bikal                    Or else if you want I can collet today           01:06 PM, 14th Aug                   mayar                   It takes 2-3 business days           01:06 PM, 14th Aug                   mayar                   This order is not ready yet           01:06 PM, 14th Aug                   mayar                   Our team will contact you once it is ready           01:07 PM, 14th Aug                     bikal                    Ok           01:07 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:07 PM, 14th Aug                     bikal                    Kindly cancel my order           01:07 PM, 14th Aug                   mayar                   For sorry it can not be canceled now           01:09 PM, 14th Aug                   mayar                   It will be canceled automatically if you did not receive it whiten 14 days           01:09 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:10 PM, 14th Aug                     bikal                    But now I don't want normally when we order and put the destinationpickup up . It come next day           01:10 PM, 14th Aug                     bikal                    Why I cannot cancel ❌           01:11 PM, 14th Aug                   mayar                   Normally it takes 2-3 days to be ready           01:11 PM, 14th Aug                   mayar                   For sorry it can not be canceled now because it is on its way           01:12 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:12 PM, 14th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2979337