Subject: Ticket Assigned - Conversation with hello my name is aisha
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Aug 2021 11:11:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello my name is aisha hello my name is aisha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello my name is aisha Bot:  Hi Hello My Name Is Aisha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4586868299 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466581010            02:55 PM, 13th Aug                   mayar                   Hi Aisha ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:55 PM, 13th Aug                     hello my name is aisha                    Hello dear           02:56 PM, 13th Aug                     hello my name is aisha                    I received wrong item           02:56 PM, 13th Aug                     hello my name is aisha                    1 wrong item           02:56 PM, 13th Aug                     hello my name is aisha                             02:57 PM, 13th Aug                   mayar                   We are truly sorry to hear that you wish to exchange the items due to this issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:58 PM, 13th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:59 PM, 13th Aug                     hello my name is aisha                    I dont have any invoice           02:59 PM, 13th Aug                     hello my name is aisha                    I did not recieve any invoice           03:00 PM, 13th Aug                     hello my name is aisha                    Am very upset           03:02 PM, 13th Aug                   mayar                   We can create a return request for you           03:03 PM, 13th Aug                   mayar                   Kindly send name of the item           03:03 PM, 13th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:06 PM, 13th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:08 PM, 13th Aug                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:11 PM, 13th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2976759