Subject: Ticket Assigned - Conversation with javed
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 13 Aug 2021 10:35:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with javed javed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  javed Bot:  Hi Javed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562411217            02:25 PM, 13th Aug                     javed                    Ok           02:25 PM, 13th Aug                   mayar                   Hi Javed,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:25 PM, 13th Aug                     javed                    Mayar !           02:25 PM, 13th Aug                     javed                    Why was my order cancelled without my information           02:26 PM, 13th Aug                   mayar                   Could you please share your order number so that I can assist you further?           02:26 PM, 13th Aug                     javed                    I can’t navigate away from my chat window           02:26 PM, 13th Aug                     javed                    Please check my account           02:26 PM, 13th Aug                     javed                    It was a swim wear           02:26 PM, 13th Aug                     javed                    U there ?           02:27 PM, 13th Aug                   mayar                   For sorry it could not be found           02:28 PM, 13th Aug                   mayar                   Could you please share your order number so that I can assist you further?           02:28 PM, 13th Aug                     javed                    Hang on           02:28 PM, 13th Aug                     javed                    9679171529           02:29 PM, 13th Aug                   mayar                   Thank you for providing us with this details&nbsp;           02:29 PM, 13th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           02:29 PM, 13th Aug                     javed                    Ok           02:29 PM, 13th Aug                     javed                    Also           02:29 PM, 13th Aug                     javed                    Check           02:29 PM, 13th Aug                     javed                    What happened to the refund           02:30 PM, 13th Aug                     javed                    Is it going to happen or Splash would keep it for snacks           02:30 PM, 13th Aug                   mayar                   This item went out of stock  that is why the order has been canceled           02:31 PM, 13th Aug                   mayar                   We sincerely apologize for the inconvenience caused to you           02:31 PM, 13th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:31 PM, 13th Aug                     javed                    Yes           02:31 PM, 13th Aug                     javed                    What’s the status of my refund           02:32 PM, 13th Aug                     javed                    I have not got it yet           02:32 PM, 13th Aug                     javed                    Am I getting is it Splash is keeping it for snacks           02:32 PM, 13th Aug                     javed                    Without informing me again like the cancelled order           02:32 PM, 13th Aug                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:33 PM, 13th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:33 PM, 13th Aug                     javed                    Nothing at the moment. Thanks           02:33 PM, 13th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:34 PM, 13th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2976666