Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Aug 2021 09:12:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9686048076 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558512992            01:05 PM, 13th Aug                   mayar                   Hi ,G
 ood evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:06 PM, 13th Aug                     hi                    Hi           01:06 PM, 13th Aug                     hi                    Hlo           01:07 PM, 13th Aug                   mayar                   It takes 2-3 business days to be ready at the store           01:07 PM, 13th Aug                     hi                    Y too delayed           01:07 PM, 13th Aug                   mayar                   Our team will contact you once your order is ready           01:08 PM, 13th Aug                     hi                    Why too delayed?           01:08 PM, 13th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  
          01:09 PM, 13th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:09 PM, 13th Aug                     hi                    Nobody contacted till now ,before i called then he said he will call me back           01:10 PM, 13th Aug                   mayar                   Our team will contact you on your email whiten 24 hours           01:11 PM, 13th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:11 PM, 13th Aug                     hi                    No thanks           01:11 PM, 13th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 PM, 13th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2976477