Subject: Ticket Assigned - Conversation with sherin
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 11:27:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sherin sherin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sherin Bot:  Hi Sherin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9686555098 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558874482            03:06 PM, 12th Aug                   mayar              
      Hi Sherin  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:07 PM, 12th Aug                     sherin                    hi           03:07 PM, 12th Aug                     sherin                    i had made an order yesterday           03:07 PM, 12th Aug                     sherin                    i placed the order because the app said estimated deliver was for today           03:08 PM, 12th Aug                     sherin                    but no sign of delivery yet           03:08 PM, 12th Aug                     sherin                    can i know the exact status?           03:08 PM, 12th Aug                   mayar                   Thank you for providing us with this details&nbsp;           03:08 PM, 12th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           03:09 PM, 12th Aug                     sherin                    i am travelling tmrw 
 evening, if not beid delivered before i have to cancel since i am not available in country to collect           03:09 PM, 12th Aug                   mayar                   This order was not processed yet           03:10 PM, 12th Aug                     sherin                    so any chances of delivery before tomorrow evening ?           03:11 PM, 12th Aug                   mayar                   Kindly contact your bank to transfer the amount           03:12 PM, 12th Aug                   mayar                   The order will takes 2-3 days to be delivered           03:13 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:13 PM, 12th Aug                     sherin                    oh the transaction was complete           03:13 PM, 12th Aug                     sherin                    only then order was placed           03:13 PM, 12th Aug                     sherin                    then why are custome m
 islead with wrong delivery timelines?           03:14 PM, 12th Aug                   mayar                   This order was not processed yet           03:15 PM, 12th Aug                   mayar                   the amount was not transfered           03:16 PM, 12th Aug                   mayar                   the amount was not transferred           03:16 PM, 12th Aug                   mayar                   That is why we could not  process it           03:16 PM, 12th Aug                   mayar                   Kindly contact your bank to transfer the amount           03:17 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:17 PM, 12th Aug                     sherin                    i dont understand           03:18 PM, 12th Aug                     sherin                    then y would i not be notified of a bank issue           03:18 PM, 12th Aug                     sherin                    its just excus
 es           03:18 PM, 12th Aug                     sherin                    this isnt the first time i am using the this card for online shopping,  better cancel order           03:19 PM, 12th Aug                   mayar                   Kindly contact your bank to transfer the amount           03:24 PM, 12th Aug                   mayar                   Or you can wait till it be transferred automatically           03:24 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:24 PM, 12th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2973563