Subject: Ticket Assigned - Conversation with fatimah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 10:57:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatimah fatimah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatimah Bot:  Hi Fatimah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540551581            02:38 PM, 12th Aug                   mayar                   Hi Fatimah,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:40 PM, 12th Aug                     fatimah                    Hi           02:41 PM, 12th Aug                     fatimah                    I did a return request           02:41 PM, 12th Aug                     fatimah                    And I changed my mind for now           02:41 PM, 12th Aug                     fatimah                    I will think about it more days then if I don’t like it I will return it back           02:42 PM, 12th Aug                     fatimah                    So would you please delay the request           02:42 PM, 12th Aug                   mayar                   Could you please share your order number so that I can assist you further?           02:45 PM, 12th Aug                     fatimah                    Ok           02:46 PM, 12th Aug                     fatimah                    6337073491           02:47 PM, 12th Aug                   mayar                   Do you want me to delete the return request           02:50 PM, 12th Aug                   mayar                   ?           02:50 PM, 12th Aug                     fatimah                    Yes, but I have a question. Will be affect my request if I need to return it next days?           02:51 PM, 12th Aug                   mayar                   Whenever the shipping company calls you please ask them to come on some day else           02:55 PM, 12th Aug                   mayar                   It will not affect your request           02:56 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:56 PM, 12th Aug                     fatimah                    Ok           02:56 PM, 12th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2973415