Subject: Ticket Assigned - Conversation with glen rexy dsa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 10:43:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with glen rexy dsa glen rexy dsa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  glen rexy dsa Bot:  Hi Glen Rexy Dsa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9686371931 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553463454            02:27 PM, 12th Aug                   mayar                   Hi Glen  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:27 PM, 12th Aug                     glen rexy dsa                    Hi Mayar           02:27 PM, 12th Aug                     glen rexy dsa                    I just received my order ,however 01 of the shirt order is very dull in color and short in length           02:28 PM, 12th Aug                     glen rexy dsa                    How to request for a refund on this particular item           02:29 PM, 12th Aug                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint  store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:29 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:31 PM, 12th Aug                     glen rexy dsa                    9686371931           02:33 PM, 12th Aug                   mayar                   Kindly share name of the item           02:34 PM, 12th Aug                     glen rexy dsa                    This is the order number .....pls request for a pick up on the Sustainable Lee cooper long sleeve shirt ....XXL ....AED 89.00 for pickup           02:34 PM, 12th Aug                     glen rexy dsa                    I cannot see the return option as i beleive the order in my account still shows as under process           02:34 PM, 12th Aug                   mayar                   Thank you for providing us with this details&nbsp;           02:34 PM, 12th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           02:35 PM, 12th Aug                     glen rexy dsa                    Sure           02:35 PM, 12th Aug                     glen rexy dsa                    Sustainable Lee cooper long sleeve shirt ....XXL ....AED 89.00           02:36 PM, 12th Aug                   mayar                   A return request has been created           02:38 PM, 12th Aug                   mayar                   Our team will collect the item whiten 3-5 days           02:39 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:39 PM, 12th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:42 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2973331