Subject: Ticket Assigned - Conversation with liezl sidayon kabayao
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 09:36:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with liezl sidayon kabayao liezl sidayon kabayao                    Customer:  My order will arrived in a few days  sir. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Liezl Sidayon Kabayao ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0573381501 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:21 PM, 12th Aug              
      mayar                   Hi Liezl  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:23 PM, 12th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:25 PM, 12th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:25 PM, 12th Aug                     liezl sidayon kabayao                    Why didn't my order arrive a week ago           01:26 PM, 12th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:27 PM, 12th Aug                     liezl sidayon kabayao                    #6333652402           01:27 PM, 12th Aug                   mayar                   Thank you for providing us with this details&nbsp;           01:31 PM, 12th Aug                   mayar                   Could you please 
 allow me 2 minutes to check your order details?           01:31 PM, 12th Aug                   mayar                   We see that you are contacting regarding the order you placed on our website with order number 6333652402   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+966573881501) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.    We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.            01:
 34 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:34 PM, 12th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:35 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2973011