Subject: Ticket Assigned - Conversation with rajen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 09:09:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajen rajen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajen Bot:  Hi Rajen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longe
 r for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433476958            12:59 PM, 12th Aug                   mayar                   Hi Rajen ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:00 PM, 12th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:00 PM, 12th Aug                     rajen                    good           01:00 PM, 12th Aug                     rajen                    60200102319920210622           01:00 PM, 12th Aug                     rajen                    Retu
 rn slip number           01:01 PM, 12th Aug                     rajen                    ??           01:01 PM, 12th Aug                   mayar                   The order number starts with 4           01:01 PM, 12th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:02 PM, 12th Aug                     rajen                    There is no numbers starts with 4           01:02 PM, 12th Aug                     rajen                    I have recipt with me           01:03 PM, 12th Aug                     rajen                    Better call me, we can shot ot out           01:03 PM, 12th Aug                     rajen                    short it out           01:03 PM, 12th Aug                   mayar                   Did you get it from the store ?           01:03 PM, 12th Aug                     rajen                    Yes           01:03 PM, 12th Aug                     rajen                    on
  22nd June 2021           01:04 PM, 12th Aug                     rajen                    It is not yet refunded           01:04 PM, 12th Aug                   mayar                   You did not order an online order ?           01:04 PM, 12th Aug                     rajen                    no.....           01:04 PM, 12th Aug                   mayar                   Kindly head to the same store to get your refund           01:05 PM, 12th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:05 PM, 12th Aug                     rajen                    Is this the solution....to get my money back even after 2 months, I have to visit the store again which is located 60 km away from me??????           01:05 PM, 12th Aug                   mayar                   Normally the amount be transferred directly so if there is any problem Kindly head to the same store to get your refund           01:07 PM, 12th Aug                   ma
 yar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:09 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2972897