Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Aug 2021 14:20:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547098269            06:01 PM, 11th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:04 PM, 11th Aug                     hi                    hi           06:04 PM, 11th Aug                     hi                    I have received my order today....           06:04 PM, 11th Aug                     hi                    I have bought a sandle for my daughter...size is 22 which is small for her.i want to exchange it with size 24           06:05 PM, 11th Aug                     hi                    would it be possible           06:05 PM, 11th Aug                   mayar                   Could you please share your order number so that I can assist you further?           06:06 PM, 11th Aug                     hi                    ok           06:06 PM, 11th Aug                     hi                    6337878141           06:07 PM, 11th Aug                   mayar                   Thank you for providing us with this details&nbsp;           06:11 PM, 11th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:11 PM, 11th Aug                     hi                    sure           06:11 PM, 11th Aug                   mayar                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (8001111027) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the           06:16 PM, 11th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:16 PM, 11th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:20 PM, 11th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2970151