Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Aug 2021 14:01:17 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Thank you for your response. It's not actually broken, the hand in the watch suddenly stopped moving. And it's just so disappointing because I only used it sometimes and it's not even a year yet. I hope you can resolve this. Thank you. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Aug 11, 2021, 12:50 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Rina,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern regarding order ( 96279214390  so that we can assist you accordingly with this . Is the watch is broken or it has Technical error.</div>
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<div>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
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<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043247385321'>DSC_0072.JPG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2965492