Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Aug 2021 10:34:50 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/jUm7cu3tpkbfOw6U_PXukg~~/AALN9wA~/RgRi9NtFPVcDc3BjQgphE8WnE2FJazydUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
We will do the needful to arrange the collection at the earliest convenience as it has just been placed on our system. <br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Noor Hijazi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>11/8/2021 12:11 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Re: [#2947338] - need escalation<br>
 
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<a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-3" rel="noreferrer">@AbdulKareem Hassan</a>  FYI/A

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<div>Regards</div>

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<div class="gmail_signature" dir="ltr">
<div dir="ltr">Noor Manla<br>
Account Management<br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><br>
<strong>M:</strong> +966 598078490<br>
<span style="font-family:'arial';font-size:12px"><font color="#0000ff">Nmanla<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">@shipadelivery.com</a></font></span>

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<div><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a></div>
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<div class="gmail_quote">
<div class="gmail_attr" dir="ltr">On Wed, Aug 11, 2021 at 11:07 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement:Late Collection<br>
Order Date : Jul 15, 2021<br>
Order ID: 6329881047<br>
Tracking ID:  SD002702615<br>
<br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The return request was created on 7/25/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
<br>
Regards,</div>

<div dir="ltr">Mayar</div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/LMOygg06r1fciwElXNNDHg~~/AALN9wA~/RgRi9NtFPlcDc3BjQgphE8WnE2FJazydUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2947338