Subject: New comment - [#2964488] MISSING ITEM
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 08:52:47 +0000

There is a new comment in the ticket submitted by Mayar nasser mahmoud to HelpCPAE   Comment added by : RakeshKhatri  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi team,</div>
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<div class="MsoNormal">Below mentioned order was dispatched from Jeddah max Conloc as of ½ Cartons ( one order by two carton) by Zajil courier partner.. Pls check with zajil team, maybe they have given to costumer only one carton to customer.</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">CONCEPT_NAME</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">ORDER_DATE</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">INVOICE_NO</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">AWB_NO</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">DISPATCH_CARTON_ID</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">ITEM_ID</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">Sum of DISPATCH_QTY</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">8/6/2021</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">Z4847250</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">OCJ1927288</span></b></div>
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<td width="134" style="width:100.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"> </span></div>
<div></div>
<div></div>
</td>
<td width="160" style="width:120.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">OCJ1927294</span></b></div>
<div></div>
<div></div>
</td>
<td width="132" style="width:99.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">162551249</span></div>
<div></div>
<div></div>
</td>
<td width="168" style="width:1.75in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:13.55pt">
<td width="119" style="width:89.5pt;border:solid windowtext 1.0pt;border-top:none;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">Grand Total</span></b></div>
<div></div>
<div></div>
</td>
<td width="97" style="width:72.85pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black"> </span></b></div>
<div></div>
<div></div>
</td>
<td width="107" style="width:80.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black"> </span></b></div>
<div></div>
<div></div>
</td>
<td width="96" style="width:1.0in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black"> </span></b></div>
<div></div>
<div></div>
</td>
<td width="134" style="width:100.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black"> </span></b></div>
<div></div>
<div></div>
</td>
<td width="160" style="width:120.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black"> </span></b></div>
<div></div>
<div></div>
</td>
<td width="132" style="width:99.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black"> </span></b></div>
<div></div>
<div></div>
</td>
<td width="168" style="width:1.75in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D9E1F2;padding:0in 5.4pt 0in 5.4pt;height:13.55pt">
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="color:black">7</span></b></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
<div></div>
<div class="MsoNormal"><b>Rakesh Khatri</b></div>
<div></div>
<div class="MsoNormal"><b>0571962089</b></div>
<div></div>
<div class="MsoNormal"><b>Ext-2053</b></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Vinod Sharma &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, August 10, 2021 5:46 PM<br>
<b>To:</b> RakeshKhatri &lt;[email-masked]&gt;<br>
<b>Cc:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - MISSING ITEM</div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Vinod</div>
<div></div>
<div class="MsoNormal">+966 -564851785</div>
<div></div>
<div class="MsoNormal">IP-4651</div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 10, 2021 5:44 PM<br>
<b>To:</b> Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - MISSING ITEM</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Vinod Sharma,<br>
<br>
A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
<br>
MISSING ITEM</span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">HI TEAM.<br>
<br>
Problem Statement: MISSING ITEM<br>
<br>
Order Date : Aug 6, 2021<br>
Tracking ID:Z4847250<br>
with reference to order number :6336459735<br>
<br>
the customer is complaining for a missing item which he has not received. and customer placed the order for 6 items and the missing item is :     <br>
162551249 - - Printed 2-Piece Comforter Set - 160 x 220 cms<br>
<br>
We have already did the partially cancellation but it's getting rejected so could you please check and let us know if the item will be shipped or not, If not so please cancel the item and issue the refund for same.<br>
<br>
Regards,<br>
Mayar</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2964488&amp;data=04%7C01%7Crakesh.khatri%40landmarkgroup.com%7C608bf098ad1b4b6fbe1308d95c0d9dcb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637642035816051669%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=527y6xh0leYk0VT6xfRhAOGyrAHtu5tNCKWzyCPQXRI%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2964488</a>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
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