Subject: Ticket Assigned - Conversation with adiba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Aug 2021 15:22:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adiba adiba                    Bot:  Hi again! Bot:  Please enter your name Customer:  adiba Bot:  Hi Adiba ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:00 PM, 10th Aug                   mayar                   Hi Adiba ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:02 PM, 10th Aug                     adiba                    Hi Mayar           07:02 PM, 10th Aug                     adiba                    I want to return my order no. 7479797858 But it has crossed 15 days           07:02 PM, 10th Aug                     adiba                    How can I return it now           07:02 PM, 10th Aug                     adiba                    I had purchased it online but now it has crossed 14 days, it is not showing the return option           07:03 PM, 10th Aug                     adiba                    Please note I have not used the product           07:03 PM, 10th Aug                   mayar                   For sorry it can not be returned now           07:08 PM, 10th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           07:09 PM, 10th Aug                     adiba                    Oh but can there be any exception           07:12 PM, 10th Aug                     adiba                    Because I was out of Bahrain           07:12 PM, 10th Aug                     adiba                    And the product will be of no use to me           07:12 PM, 10th Aug                     adiba                    At least can I exchange it           07:13 PM, 10th Aug                   mayar                   Could you please share your order number so that I can assist you further?           07:15 PM, 10th Aug                   mayar                   and name of the item           07:15 PM, 10th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:17 PM, 10th Aug                     adiba                    Ok           07:17 PM, 10th Aug                     adiba                    order no. 7479797858           07:18 PM, 10th Aug                     adiba                    It’s a Kappa product           07:19 PM, 10th Aug                   mayar                   A return request has been created for you           07:19 PM, 10th Aug                   mayar                   Our team will collect the item whiten 3-5 days           07:20 PM, 10th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           07:20 PM, 10th Aug                     adiba                    Great           07:20 PM, 10th Aug                     adiba                    Thank you so much           07:20 PM, 10th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:21 PM, 10th Aug                     adiba                    Will I get refund           07:21 PM, 10th Aug                     adiba                    Or credit           07:21 PM, 10th Aug                   mayar                   The amount will be refunded to your bank account           07:22 PM, 10th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           07:22 PM, 10th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:22 PM, 10th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2965805