Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Aug 2021 14:37:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  82859531310 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8285953136 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8285953136            06:16 PM, 10th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 10th Aug                     hi                    The delivery man insisted that he will come to my entered address which is my office but I told him that we are about to close and my bus driver is angry he can't wait for me.           06:18 PM, 10th Aug                     hi                    Now I sent another location which is same area in salwa he said he doesn't want to come and he was talking in Arabic. He is very rude           06:19 PM, 10th Aug                     hi                    I don't like your service           06:19 PM, 10th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:22 PM, 10th Aug                   mayar                   Kindly send your new address           06:22 PM, 10th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:22 PM, 10th Aug                     hi                    Yes           06:23 PM, 10th Aug                     hi                    How can I receive my order????           06:23 PM, 10th Aug                     hi                             06:24 PM, 10th Aug                     hi                    Thus is the number of the delivery man           06:24 PM, 10th Aug                     hi                    I suppose to receive my order tomorrow, not today that's why I was shocked. I did not expect it           06:24 PM, 10th Aug                     hi                    Before I give my home address, I just want you to know that I need to confirm what time you will deliver my order. Cause nobody will receive it in my house           06:26 PM, 10th Aug                     hi                    Are you still online?           06:28 PM, 10th Aug                     hi                    Hello????           06:30 PM, 10th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:33 PM, 10th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:34 PM, 10th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 10th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2965623