Subject: Ticket Assigned - Conversation with zobaria ibrahim
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 Aug 2021 11:10:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zobaria ibrahim zobaria ibrahim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zobaria ibrahim Bot:  Hi Zobaria Ibrahim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9686123428 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555943660            02:54 PM, 10th A
 ug                     zobaria ibrahim                    Ok           02:54 PM, 10th Aug                   mayar                   Hi Zobaria  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:58 PM, 10th Aug                     zobaria ibrahim                    Hi good evening.           02:58 PM, 10th Aug                     zobaria ibrahim                    I have placed an order with baby shop this morning nearv10 am.           02:58 PM, 10th Aug                     zobaria ibrahim                    9686123428           02:58 PM, 10th Aug                     zobaria ibrahim                    This is the order number i have paid with card and have received a message from my bank too that full amount has been deducted.but after sometime i have received a message from baby shop that sorry           03:00 PM, 10th Aug                     zobaria ibrahim                             03:01 PM, 10th Aug                     zobari
 a ibrahim                    Order 9686123428 was not processed succesfully.please try again or use cash on delivery.           03:02 PM, 10th Aug                     zobaria ibrahim                    Though i have already paid the full amount!           03:05 PM, 10th Aug                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9686123428) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (  9686125264).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:06 PM, 10th Aug                   mayar                   
 Is there anything else i can help you with?&nbsp;           03:06 PM, 10th Aug                     zobaria ibrahim                    Ok thanks but last message was that my order has not been successfully placed..           03:08 PM, 10th Aug                     zobaria ibrahim                    That's why i was concerned.           03:08 PM, 10th Aug                   mayar                   Your right order number is  ( 9686125264           03:09 PM, 10th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:09 PM, 10th Aug                     zobaria ibrahim                    I think i must receive a message with the new order number and that my order has been successfully placed.           03:09 PM, 10th Aug                     zobaria ibrahim                    Thankyou!           03:09 PM, 10th Aug                     zobaria ibrahim                    All good now           03:10 PM, 10th Aug                   mayar    
                We sincerely apologize for any inconvenience caused,           03:10 PM, 10th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:10 PM, 10th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2964648