Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Aug 2021 18:34:12 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971525323677            04:16 PM, 09th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:16 PM, 09th Aug                     hi                    This is regarding my last order           04:17 PM, 09th Aug                     hi                    I had returned 3 items of clothing worth 145 AED and got refund of 115 AED           04:18 PM, 09th Aug                     hi                    Could you check why the full amount didn’t get returned           04:18 PM, 09th Aug                   mayar                   Could you please share your order number so that I can assist you further?           04:21 PM, 09th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:24 PM, 09th Aug                     hi                    Yes           04:24 PM, 09th Aug                     hi                    9679500684           04:25 PM, 09th Aug                     hi                    Order on July 17           04:25 PM, 09th Aug                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           04:28 PM, 09th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:28 PM, 09th Aug                     hi                    No           04:30 PM, 09th Aug                     hi                    What was the promotional voucher           04:30 PM, 09th Aug                     hi                    That got used           04:30 PM, 09th Aug                     hi                    At the time of order           04:30 PM, 09th Aug                     hi                    And this is on which item           04:31 PM, 09th Aug                     hi                    I had to return because you sent a wrong item that I hadn’t shopped           04:31 PM, 09th Aug                     hi                    And did not receive the ordered item           04:32 PM, 09th Aug                     hi                    So why this deduction of 30 AED for the mistake of Centrepoint           04:32 PM, 09th Aug                     hi                    Are we still connected           04:33 PM, 09th Aug                     hi                    /startOver           04:34 PM, 09th Aug                   mayar                   Kindly check again           04:36 PM, 09th Aug                   mayar                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           04:36 PM, 09th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:36 PM, 09th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:39 PM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2960324