Subject: Ticket Assigned - Conversation with mansi
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Aug 2021 13:44:24 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mansi mansi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mansi Bot:  Hi Mansi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9685448240 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506529390            02:43 PM, 09th Aug                   mayar                   Hi Mansi  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:44 PM, 09th Aug                     mansi                    Hi, my order was placed on 7th and it has still not been delivered. The website says assured next day delivery in Dubai. Can you please let me know the status and why the delay.           02:45 PM, 09th Aug                     mansi                    My order number is 9685448240           02:47 PM, 09th Aug                     mansi                    Are you there,Mayar?           02:48 PM, 09th Aug                     mansi                    Are you there?           02:52 PM, 09th Aug                   mayar                   Thank you for providing us with this details&nbsp;           02:52 PM, 09th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           02:52 PM, 09th Aug                     mansi                    Sure           02:52 PM, 09th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971506529390)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:58 PM, 09th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:58 PM, 09th Aug                     mansi                    No attempt was made           02:58 PM, 09th Aug                     mansi                    I was available at the delivery address entire time and no call too was made           02:59 PM, 09th Aug                     mansi                    When do i expect my delivery now?           03:00 PM, 09th Aug                   mayar                   Is this your right number           03:03 PM, 09th Aug                   mayar                   +971506529390           03:03 PM, 09th Aug                   mayar                   ?           03:03 PM, 09th Aug                     mansi                    Yes           03:03 PM, 09th Aug                     mansi                    It is correct           03:03 PM, 09th Aug                   mayar                   Our team will do the best to deliver your order asap           03:05 PM, 09th Aug                   mayar                   We will contact you on ( +971506529390)           03:06 PM, 09th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:06 PM, 09th Aug                     mansi                    Ok           03:06 PM, 09th Aug                     mansi                    No this is all for now           03:06 PM, 09th Aug                     mansi                    Thanks           03:06 PM, 09th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2959790