Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Aug 2021 12:56:16 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation fayyaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fayyaz Bot:  Hi Fayyaz ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issu
 er may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550608729            03:37 PM, 09th Aug                   mayar                   Hi Fayyaz ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:37 PM, 09th Aug                     fayyaz                    Mayar, this is 3rd time I am contacting           03:38 PM, 09th Aug                     fa
 yyaz                    I am waiting for my refund           03:38 PM, 09th Aug                     fayyaz                    How long it will take more?           03:39 PM, 09th Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:39 PM, 09th Aug                     fayyaz                    6333275498           03:39 PM, 09th Aug                   mayar                   Thank you for providing us with this details&nbsp;           03:39 PM, 09th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           03:40 PM, 09th Aug                     fayyaz                    Can you pls comunicate with comcern team           03:40 PM, 09th Aug                     fayyaz                    Ok i am waiting           03:40 PM, 09th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forw
 arded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:40 PM, 09th Aug                     fayyaz                    Last update was that shipment received in warehouse.           03:40 PM, 09th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:40 PM, 09th Aug                   mayar                   We will check with our team           03:41 PM, 09th Aug                     fayyaz                    No jusst refund request           03:41 PM, 09th Aug                   mayar                   then we will contact you on your email           03:41 PM, 09th Aug                   mayar                   /else           03:41 PM, 09th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:42 PM, 09th Aug   
                   fayyaz                    Ok thanks           03:42 PM, 09th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:42 PM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2959980