Subject: Ticket Assigned - Conversation with natacha
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Aug 2021 15:32:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with natacha natacha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  natacha Bot:  Hi Natacha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6335886426 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550637009            07:24 PM, 06th Aug                     natacha                    0500637009           07:25 PM, 06th Aug                   mayar                   Hi Natacha ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:25 PM, 06th Aug                     natacha                    I tracked my order           07:25 PM, 06th Aug                     natacha                    And says customer no answer           07:25 PM, 06th Aug                     natacha                    But nobody called me           07:25 PM, 06th Aug                     natacha                    Or contacted me at all           07:25 PM, 06th Aug                     natacha                    And i need my order tomorrow           07:25 PM, 06th Aug                   mayar                   ​ We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966500063700  ) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           07:29 PM, 06th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           07:30 PM, 06th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:32 PM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2948410