Subject: Ticket Assigned - Conversation with safa
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Aug 2021 14:53:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safa safa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  safa Bot:  Hi Safa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9684783789 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  508823773            06:38 PM, 06th Aug                   mayar                   Hi Safa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:38 PM, 06th Aug                     safa                    Hi , Good evening           06:39 PM, 06th Aug                     safa                    I placed an order           06:39 PM, 06th Aug                     safa                    For a specific shoe color and I have received another color           06:41 PM, 06th Aug                   mayar                   It takes  2-3 days to be delivered           06:41 PM, 06th Aug                     safa                    Sorry ??           06:41 PM, 06th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           06:41 PM, 06th Aug                   mayar                   For sorry we do not have exchange policy           06:41 PM, 06th Aug                     safa                    So what is the solution           06:41 PM, 06th Aug                   mayar                   Kindly return it           06:42 PM, 06th Aug                     safa                    This your mistake           06:42 PM, 06th Aug                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:42 PM, 06th Aug                     safa                    I placed for a specific color           06:42 PM, 06th Aug                     safa                    No           06:43 PM, 06th Aug                     safa                    Can u listen to my issue please           06:44 PM, 06th Aug                     safa                    I already placed the order           06:44 PM, 06th Aug                     safa                    And I have received the same shoe but different color           06:44 PM, 06th Aug                     safa                    Which even I didn't order           06:44 PM, 06th Aug                   mayar                   We sincerely apologize for any inconvenience caused, For sorry we do not have exchange policy . Kindly return it           06:44 PM, 06th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:46 PM, 06th Aug                     safa                    Its useless           06:46 PM, 06th Aug                   mayar                   We sincerely apologize for any inconvenience caused,we know that you are frustrated  but For sorry we do not have exchange policy           06:49 PM, 06th Aug                   mayar                   Kindly return it           06:49 PM, 06th Aug                   mayar                   Is there anything else i can help you with?           06:50 PM, 06th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:53 PM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2948265