Subject: Ticket Assigned - Conversation with asif
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Aug 2021 14:15:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asif asif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asif Bot:  Hi Asif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505431706            06:02 PM, 06th Aug                     asif                    Hi Urgently please cal me           06:02 PM, 06th Aug                   mayar                   Hi  Asif,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:02 PM, 06th Aug                   mayar                   Could you please share your order number so that I can assist you further?           06:02 PM, 06th Aug                     asif                    Hi Mayar           06:02 PM, 06th Aug                     asif                    How are you           06:02 PM, 06th Aug                     asif                    Sorry currently i have another inquiry regarding Shukran Gift Card           06:03 PM, 06th Aug                     asif                    How to use it in online payment           06:03 PM, 06th Aug                     asif                    ?           06:03 PM, 06th Aug                     asif                    I have SAR50 worth Gift Card           06:04 PM, 06th Aug                   mayar                   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           06:04 PM, 06th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:04 PM, 06th Aug                     asif                    i have card           06:05 PM, 06th Aug                     asif                    not points           06:05 PM, 06th Aug                     asif                    its a Gift card           06:05 PM, 06th Aug                   mayar                   Did you get it from the store ?           06:06 PM, 06th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:06 PM, 06th Aug                     asif                    yes           06:06 PM, 06th Aug                     asif                    Shall is end u picture           06:07 PM, 06th Aug                     asif                    send*           06:07 PM, 06th Aug                     asif                    i m sending u pic           06:07 PM, 06th Aug                   mayar                   It should be used at the store only           06:07 PM, 06th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:08 PM, 06th Aug                     asif                    its mentioned on card that it can use at store and online too           06:08 PM, 06th Aug                     asif                    can u check again how to use it online           06:08 PM, 06th Aug                   mayar                   For sorry it can not be used online It should be used at the store only           06:09 PM, 06th Aug                     asif                             06:09 PM, 06th Aug                     asif                    This card?           06:09 PM, 06th Aug                     asif                    so only in store?           06:09 PM, 06th Aug                   mayar                   Yes please use it in the store           06:11 PM, 06th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:11 PM, 06th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:13 PM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2948113