Subject: Ticket Assigned - Conversation with hi can u tell me about my order
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Aug 2021 09:51:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi can u tell me about my order hi can u tell me about my order                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi can u tell me about my order Bot:  Hi Hi Can U Tell Me About My Order ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9684285660 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508230480            01:41 PM, 06th Aug                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:43 PM, 06th Aug                   mayar                   Thank you for providing us with this details&nbsp;           01:44 PM, 06th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           01:44 PM, 06th Aug                     hi can u tell me about my order                    Ok sure           01:44 PM, 06th Aug                     hi can u tell me about my order                    I have 2 orders which I don't receive           01:45 PM, 06th Aug                     hi can u tell me about my order                    9684285921           01:46 PM, 06th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971508230480  ) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:46 PM, 06th Aug                     hi can u tell me about my order                    9684285467           01:46 PM, 06th Aug                     hi can u tell me about my order                    These 2 orders I dont receive           01:47 PM, 06th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971508230480) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:47 PM, 06th Aug                   mayar                   Is this your right number (+971508230480)           01:47 PM, 06th Aug                   mayar                   ?           01:47 PM, 06th Aug                     hi can u tell me about my order                    Yes           01:47 PM, 06th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           01:48 PM, 06th Aug                   mayar                   We will try our  best to deliver your orders asap           01:49 PM, 06th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:49 PM, 06th Aug                     hi can u tell me about my order                    Actually I ordered 5 orders in one day           01:49 PM, 06th Aug                     hi can u tell me about my order                    3 I received but 2 still I m waiting           01:49 PM, 06th Aug                   mayar                   We sincerely apologize for any inconvenience caused, We request you to please allow us some time so we can work on this and do the needful.           01:50 PM, 06th Aug                   mayar                   Is there anything else i can help you with?           01:50 PM, 06th Aug                     hi can u tell me about my order                    Ok thanks           01:50 PM, 06th Aug                     hi can u tell me about my order                    No           01:50 PM, 06th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:51 PM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2947318