Subject: Ticket Assigned - Conversation with reshma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Aug 2021 14:38:58 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reshma reshma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,this is reshma Bot:  Please enter your name Customer:  reshma Bot:  Hi Reshma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9684466656 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565696769            06:25 PM, 05th Aug                   mayar                   Hi  Reshma,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:26 PM, 05th Aug                     reshma                    Hi Mayar, i was suppose to get my order today           06:26 PM, 05th Aug                     reshma                    Unfortunate its not delivered yet           06:26 PM, 05th Aug                   mayar                   Thank you for providing us with this details&nbsp;           06:27 PM, 05th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:27 PM, 05th Aug                     reshma                    Yes please           06:28 PM, 05th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971565696769  ) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:32 PM, 05th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:32 PM, 05th Aug                     reshma                    Ok is it possible to get the order today itself ?           06:33 PM, 05th Aug                   mayar                   We sincerely apologize for any inconvenience caused,  We will contact our team to deliver it asap           06:35 PM, 05th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:35 PM, 05th Aug                     reshma                    Ok thank you. I would appreciate if its delivered today itself.           06:37 PM, 05th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 05th Aug                     reshma                    You too           06:38 PM, 05th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2945213