Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 05 Aug 2021 13:32:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation anfal hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anfal hussain Bot:  Hi Anfal Hussain ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issue
 r may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560442070            05:21 PM, 05th Aug                   mayar                   Hi Anfal ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:21 PM, 05th Aug                     
 anfal hussain                    Hi           05:21 PM, 05th Aug                     anfal hussain                    For order 8284324595 i have received wrong items and return it back with the driver and already paid for it how can i get refund ?           05:22 PM, 05th Aug                   mayar                   Could you please share your order number so that I can assist you further?           05:22 PM, 05th Aug                     anfal hussain                    8284324595           05:23 PM, 05th Aug                   mayar                   Thank you for providing us with this details&nbsp;           05:23 PM, 05th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:23 PM, 05th Aug                     anfal hussain                    Ok           05:23 PM, 05th Aug                   mayar                   How may i help you ?           05:24 PM, 05th Aug                     anfal hussain            
         How  to get refund? The order returned back           05:25 PM, 05th Aug                     anfal hussain                    All the items is wrong           05:26 PM, 05th Aug                   mayar                   Did you return it back in the store           05:27 PM, 05th Aug                   mayar                   ?           05:27 PM, 05th Aug                     anfal hussain                    ????           05:27 PM, 05th Aug                     anfal hussain                    The driver get the items           05:27 PM, 05th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:28 PM, 05th Aug                   mayar                   Is there anything else i can help you with?&nbsp;     
       05:28 PM, 05th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:31 PM, 05th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2944912