Subject: Ticket Assigned - Conversation with vidhya
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 14:47:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vidhya vidhya                    Bot:  Hi again! Bot:  Please enter your name Customer:  vidhya Bot:  Hi Vidhya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9684307658 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544546946            06:25 PM, 04th Aug                   mayar       
             Hi Vidhya ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:26 PM, 04th Aug                     vidhya                    Hi           06:26 PM, 04th Aug                     vidhya                    My order is not reflecting under "my orders"           06:26 PM, 04th Aug                     vidhya                    Order no           06:27 PM, 04th Aug                     vidhya                    9684307658           06:27 PM, 04th Aug                   mayar                   Thank you for providing us with this details&nbsp;           06:28 PM, 04th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:28 PM, 04th Aug                     vidhya                    Ok           06:28 PM, 04th Aug                     vidhya                    Haven't received any mail too           06:29 PM, 04th Aug                   mayar                   It ta
 kes 2-3 days to be ready at the store           06:34 PM, 04th Aug                   mayar                   Our team will contact you once it is ready           06:34 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:34 PM, 04th Aug                     vidhya                    Why it's not coming in order history?           06:35 PM, 04th Aug                     vidhya                    I didn't receive any mail too           06:35 PM, 04th Aug                     vidhya                    Unable to track           06:35 PM, 04th Aug                   mayar                   If you faced the same problem after delivering the order .Kindly contact us again           06:38 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:38 PM, 04th Aug                     vidhya                    After getting the product why would i still look for order history
 !!           06:39 PM, 04th Aug                     vidhya                    Nothing else. Thanks           06:39 PM, 04th Aug                   mayar                   C&C orders can not be tracked           06:40 PM, 04th Aug                     vidhya                    C&C means?           06:40 PM, 04th Aug                   mayar                   after getting it it will be shown in your list           06:40 PM, 04th Aug                   mayar                   Store pick up orders           06:41 PM, 04th Aug                     vidhya                    Ok           06:41 PM, 04th Aug                     vidhya                    Have already placed few C&C orders.. haven't encountered this.. have also received mail confirmation on order placing too but received nothing now           06:44 PM, 04th Aug                     vidhya                    Anyway will wait for couple of days and check           06:44 PM, 04th Aug                   mayar                   It takes 
 2-3 days to be ready at the store           06:47 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:47 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2941111