Subject: Ticket Assigned - Conversation with ayesha mallick
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 14:11:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha mallick ayesha mallick                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha mallick Bot:  Hi Ayesha Mallick ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6333140975 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507962767            05:54 PM, 04th Aug                   mayar                   Hi Ayesha Mallick  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:54 PM, 04th Aug                     ayesha mallick                    Hi my order number is 6333140975           05:55 PM, 04th Aug                     ayesha mallick                    It was supposed to deliver today           05:55 PM, 04th Aug                     ayesha mallick                    Tracking shows it is in sakaka sonce 1st august           05:55 PM, 04th Aug                     ayesha mallick                    I still jave not received it           05:55 PM, 04th Aug                     ayesha mallick                    When will i receive it?           05:56 PM, 04th Aug                     ayesha mallick                    Are you there?           05:57 PM, 04th Aug                     ayesha mallick                    /startOver           05:58 PM, 04th Aug                     ayesha mallick                    Hi my order number is 6333140975 It was supposed to deliver today Tracking shows it is in sakaka sonce 1st august I still jave not received it When will i receive it?           05:59 PM, 04th Aug                     ayesha mallick                    /startOver           05:59 PM, 04th Aug                   mayar                   Thank you for providing us with this details&nbsp;           06:00 PM, 04th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:00 PM, 04th Aug                     ayesha mallick                    Ok           06:00 PM, 04th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966507962767  ) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:04 PM, 04th Aug                     ayesha mallick                    So when will i get my larcel           06:05 PM, 04th Aug                     ayesha mallick                    Parcel           06:05 PM, 04th Aug                     ayesha mallick                    Hello?           06:08 PM, 04th Aug                   mayar                   We will do the needful to deliver it asap           06:08 PM, 04th Aug                   mayar                   Is this your right number ( +966507962767) ?           06:08 PM, 04th Aug                     ayesha mallick                    Yes           06:09 PM, 04th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           06:10 PM, 04th Aug                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:10 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:10 PM, 04th Aug                     ayesha mallick                    Ok           06:10 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:10 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2940959