Subject: Ticket Assigned - Conversation with maria
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 13:23:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maria maria                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maria Bot:  Hi Maria ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9680732654 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9680732655 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  
 Please enter your number Customer:  0565909518            05:16 PM, 04th Aug                     maria                    Ok           05:16 PM, 04th Aug                     maria                    Hello,           05:17 PM, 04th Aug                   mayar                   Hi Maria ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:17 PM, 04th Aug                     maria                    I have two issues, one- the payment has been deducted but i got the message saying it was unsuccessful, second, the previous order had already bern received by me but under my account it is still showing processing           05:18 PM, 04th Aug                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9684477673) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in t
 his case, as we can the payment was captured again and a new order was placed successfully which is: (9684478611).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            05:19 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:20 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:22 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2940725