Subject: Ticket Assigned - Conversation with lucia
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 09:22:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lucia lucia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lucia Bot:  Hi Lucia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9684429163 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502417214            01:06 PM, 04th Aug                   mayar
                    Hi Lucia,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:06 PM, 04th Aug                     lucia                    Hi           01:06 PM, 04th Aug                     lucia                    There is a mistake in the orders           01:06 PM, 04th Aug                     lucia                    Your app was stuck while I was buying some items           01:07 PM, 04th Aug                     lucia                    I never received the verification code from my bank in order to proceed           01:07 PM, 04th Aug                     lucia                    And now on your app I can see that there are 3 orders exactly the same           01:07 PM, 04th Aug                     lucia                    All under payment process           01:08 PM, 04th Aug                   mayar                   Thank you for providing us with this details&nbsp;           01:08 PM, 04th Aug                   mayar        
            Could you please allow me 2 minutes to check your order details?           01:08 PM, 04th Aug                     lucia                    96844213           01:09 PM, 04th Aug                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           01:10 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:10 PM, 04th Aug                     lucia                    I want the orders cancelled from my h
 istory           01:11 PM, 04th Aug                     lucia                    To make sure that all is clear and I will order again           01:12 PM, 04th Aug                     lucia                    I never received an authorization code from the bank           01:12 PM, 04th Aug                     lucia                    Orders are           01:12 PM, 04th Aug                     lucia                    964431328           01:12 PM, 04th Aug                   mayar                   The amount was not transferred from your end that is why the order will be cancelled automatically           01:13 PM, 04th Aug                     lucia                    9684429242           01:13 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:13 PM, 04th Aug                     lucia                    9684429163           01:13 PM, 04th Aug                     lucia                    How long it will take          
  01:13 PM, 04th Aug                   mayar                   It will not be processed any way           01:15 PM, 04th Aug                   mayar                   It takes 1-2 days           01:15 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:15 PM, 04th Aug                     lucia                    Looks like you are in hurry           01:15 PM, 04th Aug                   mayar                   The amount was not transferred from your end that is why the order will be cancelled automatically .It takes 1-2 days to be canceled           01:19 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:19 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 PM, 04th Aug                                          View conversation in Freshchat https
 ://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2939530