Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 09:18:25 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation keith villarin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  keith villarin Bot:  Hi Keith Villarin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6331182203 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501346776            01:09 PM, 04th Aug                   maya
 r                   Hi Keith Villarin  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:09 PM, 04th Aug                     keith villarin                    Good day           01:09 PM, 04th Aug                     keith villarin                    I would like to inquire why my order is still under process since 20-07-2021?           01:10 PM, 04th Aug                     keith villarin                    Order @ 6331182203           01:11 PM, 04th Aug                   mayar                   Thank you for providing us with this details&nbsp;           01:11 PM, 04th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           01:11 PM, 04th Aug                     keith villarin                    Ok           01:12 PM, 04th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the
  concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:14 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:14 PM, 04th Aug                     keith villarin                    Ok. That's all my concern.           01:15 PM, 04th Aug                     keith villarin                    My order has been forgotten           01:15 PM, 04th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           01:17 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:17 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2939515