Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 09:13:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation julia                    Bot:  Hi again! Bot:  Please enter your name Customer:  julia Bot:  Hi Julia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6332855434 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535622021            01:07 PM, 04th Aug                   mayar                   Hi Ju
 lia ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:07 PM, 04th Aug                     julia                    i did not recieve yet my order two weeks ago           01:08 PM, 04th Aug                     julia                    order # 6332855434           01:09 PM, 04th Aug                     julia                    hello           01:09 PM, 04th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:11 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:11 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonde
 rful day.           01:13 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2939490