Subject: Ticket Assigned - Conversation with hozefa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 09:07:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hozefa hozefa                    Bot:  Hi again! Bot:  Please enter your name Customer:  hozefa Bot:  Hi Hozefa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-
 15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:55 PM, 04th Aug                   mayar                   Hi Hozefa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:55 PM, 04th Aug                   mayar                   Could you please share your order number so that I can assist you further?           12:56 PM, 04th Aug                
      hozefa                    8278711185           12:56 PM, 04th Aug                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8278711185) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8279039153).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           12:58 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           12:58 PM, 04th Aug    
                  hozefa                    Yes but my problem is take money 2 time           12:59 PM, 04th Aug                     hozefa                    One time i pay frm. Kent n one time i pay cash n goods received only one time           01:00 PM, 04th Aug                   mayar                   Kindly share your bank account statement           01:01 PM, 04th Aug                     hozefa                    I already share via email how many time i do that i give already payment reference number           01:02 PM, 04th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:03 PM, 04th Aug                     hozefa                    I think more than 2 time i send bank statement I think its enough fo
 r enquiry           01:03 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:04 PM, 04th Aug                     hozefa                    How many days I will wait its take to much time           01:04 PM, 04th Aug                   mayar                   Our team will contact you on your email whiten 1-2 days           01:06 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:06 PM, 04th Aug                     hozefa                    Okk           01:06 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:07 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2939458