Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 08:45:15 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9682706076 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562175902            12:37 PM, 04th Aug                   mayar         
           Hi Sana ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:38 PM, 04th Aug                     sana                    hi           12:38 PM, 04th Aug                     sana                    i have placed an order on 29th on July, however i had opted to pickup my order from the store , i havent received any notification in this regard           12:39 PM, 04th Aug                     sana                    please check and give me the status           12:39 PM, 04th Aug                   mayar                   Thank you for providing us with this details&nbsp;           12:40 PM, 04th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           12:40 PM, 04th Aug                     sana                    yes please           12:41 PM, 04th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have f
 orwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:42 PM, 04th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           12:42 PM, 04th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2939347