Subject: Ticket Assigned - Conversation with sharoon anil
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 03 Aug 2021 17:41:22 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharoon anil sharoon anil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sharoon anil Bot:  Hi Sharoon Anil ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9683160919 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554537215            09:33 PM, 03rd Aug                   mayar                   Hi Sharoon Anil  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:33 PM, 03rd Aug                     sharoon anil                    i recved my order i want to change the size bcoz xl too big           09:34 PM, 03rd Aug                     sharoon anil                    i am checking therr           09:34 PM, 03rd Aug                     sharoon anil                    in yhe online app its showing there yo return not exchange           09:35 PM, 03rd Aug                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash  store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:36 PM, 03rd Aug                     sharoon anil                    heloo mayar are you there           09:37 PM, 03rd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           09:37 PM, 03rd Aug                     sharoon anil                    i can go any near o           09:38 PM, 03rd Aug                   mayar                   Yes you can return it at any store           09:38 PM, 03rd Aug                   mayar                   Is there anything else i can help you with?           09:38 PM, 03rd Aug                     sharoon anil                    splash shop to exchange that one           09:38 PM, 03rd Aug                     sharoon anil                    the size           09:39 PM, 03rd Aug                     sharoon anil                    it will be not possible           09:39 PM, 03rd Aug                   mayar                   For sorry we do not have exchange policy           09:39 PM, 03rd Aug                     sharoon anil                    ok           09:40 PM, 03rd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           09:40 PM, 03rd Aug                     sharoon anil                    no proble. thank you nothing else           09:40 PM, 03rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:40 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2937756