Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Aug 2021 12:28:44 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9682251086 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568386009            04:19 PM, 03rd Aug                   mayar                   Hi ,Good ev
 ening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:19 PM, 03rd Aug                     hi                    I have 2 orders more than 5 days i didnt get it           04:20 PM, 03rd Aug                   mayar                   Your order is Ready for pickup           04:20 PM, 03rd Aug                     hi                    Why no messager ecived           04:20 PM, 03rd Aug                   mayar                   You can collect it from Ajman city Centre, Al lttihad St.  Ajman City Centre Ajman           04:20 PM, 03rd Aug                     hi                    Message           04:20 PM, 03rd Aug                     hi                    I have another one           04:20 PM, 03rd Aug                     hi                    9682470506           04:21 PM, 03rd Aug                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will 
 be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:22 PM, 03rd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:22 PM, 03rd Aug                     hi                    So the other one not ready?           04:22 PM, 03rd Aug                   mayar                   No it is not ready yet           04:23 PM, 03rd Aug                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:23 PM, 03rd Aug                     hi                    Why take long time?           04:23 PM, 03rd Aug                   mayar                   We sincerely apologize for any inconvenience caused,           04:24 PM, 03rd Aug                   mayar                   We will try our best to get it ready asap           04:24 PM, 03rd Aug      
                hi                    Plz i want it soon           04:24 PM, 03rd Aug                     hi                    Ok           04:25 PM, 03rd Aug                   mayar                   We will try our best to get it ready asap Is there anything else i can help you with?&nbsp;           04:26 PM, 03rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:28 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2936397