Subject: Ticket Assigned - Conversation with wiem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Aug 2021 11:16:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wiem wiem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  wiem Bot:  Hi Wiem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555621942            02:59 PM, 03rd Aug                     wiem                    ?           02:59 PM, 03rd Aug                   mayar                   Hi Wiem,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:00 PM, 03rd Aug                     wiem                    Hello           03:00 PM, 03rd Aug                     wiem                    I want to cancel my order           03:00 PM, 03rd Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:00 PM, 03rd Aug                     wiem                    6335203704           03:02 PM, 03rd Aug                   mayar                   شكراً لتزويدنا بالبيانات المطلوبة .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           03:02 PM, 03rd Aug                     wiem                    Ok           03:03 PM, 03rd Aug                     wiem                    ?           03:07 PM, 03rd Aug                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           03:07 PM, 03rd Aug                   mayar                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           03:07 PM, 03rd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:07 PM, 03rd Aug                     wiem                    Can i return it?           03:08 PM, 03rd Aug                     wiem                    If yes how           03:08 PM, 03rd Aug                   mayar                   After collecting the order you can return it           03:11 PM, 03rd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:12 PM, 03rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:16 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2936065