Subject: Ticket Assigned - Conversation with rashed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 17:38:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rashed rashed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rashed Bot:  Hi Rashed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551222999            09:24 PM, 02nd Aug                     rashed                    Hi, I’ve ordered online (pick from store). I changed my mind and want to refund please           09:26 PM, 02nd Aug                     rashed                    My order number is 8283977699           09:26 PM, 02nd Aug                     rashed                    I haven’t picked the order yet           09:28 PM, 02nd Aug                   mayar                   Hi Rashed,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:28 PM, 02nd Aug                     rashed                    Hi Mayar           09:29 PM, 02nd Aug                   mayar                   Thank you for providing us with this details&nbsp;           09:29 PM, 02nd Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           09:29 PM, 02nd Aug                     rashed                    Sure           09:30 PM, 02nd Aug                     rashed                    Tale your time           09:30 PM, 02nd Aug                   mayar                   We can see the order has been placed on  2/8/2021 with the order number  <8283977699   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.             09:33 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           09:33 PM, 02nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2933596