Subject: Ticket Assigned - Conversation with muna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 13:58:51 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muna muna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muna Bot:  Hi Muna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0531241414 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0531241414            05:45 PM, 02nd Aug                   mayar                   Hi Muna,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 02nd Aug                   mayar                   Could you please share your order number so that I can assist you further?           05:46 PM, 02nd Aug                     muna                    FC0802211000264           05:46 PM, 02nd Aug                     muna                    6334675326           05:47 PM, 02nd Aug                   mayar                   Thank you for providing us with this details&nbsp;           05:48 PM, 02nd Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:48 PM, 02nd Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966531241414  ) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:50 PM, 02nd Aug                     muna                    Yes           05:51 PM, 02nd Aug                     muna                    And make sure the have the machine for paying with MADA           05:51 PM, 02nd Aug                     muna                    Because there was a problem in the payment that time I made my order           05:52 PM, 02nd Aug                   mayar                   Cash on delivery was selected while placing this order           05:52 PM, 02nd Aug                   mayar                   Sorry it can not be changed now           05:53 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:54 PM, 02nd Aug                     muna                    What is can’t be change?           05:54 PM, 02nd Aug                     muna                    I am asking the delivery to bring the machine to be by card           05:55 PM, 02nd Aug                     muna                    Is there any problem in that?           05:55 PM, 02nd Aug                   mayar                   Payment method           05:55 PM, 02nd Aug                   mayar                   Cash on delivery was selected while placing this order           05:55 PM, 02nd Aug                   mayar                   Sorry Payment method can not be changed now           05:55 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:56 PM, 02nd Aug                     muna                    Has it to be cash?           05:56 PM, 02nd Aug                   mayar                   Yes it is           05:56 PM, 02nd Aug                     muna                    I called yesterday and they said it is ok           05:56 PM, 02nd Aug                     muna                    So this is an option           05:57 PM, 02nd Aug                   mayar                   Cash on delivery was selected while placing this order Sorry Payment method can not be changed now           05:57 PM, 02nd Aug                   mayar                   We will try  our best to deliver the order asap           05:57 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:57 PM, 02nd Aug                     muna                    No           05:58 PM, 02nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:58 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2932566