Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 13:47:54 +0000 (UTC)

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/SVTPErpfEMr_rBMwsAEErQ~~/AALN9wA~/RgRi6SsFPVcDc3BjQgphBIX3B2EcbBeEUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear Team, <br>
<br>
<br>
We have reviewed the request. Allow us to check further and revert back to you at the earliest possible.<br>
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<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/8/2021 2:57 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2928442] - need escalation<br>
 
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">Problem Statement: POD</div>

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<div dir="ltr">Order Date : Jul 25, 2021</div>

<div dir="ltr">Order ID: 6332528974</div>

<div dir="ltr">Tracking ID: SD002585730</div>

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<div dir="ltr">Assistance Required: POD </div>

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<div dir="ltr">Issue Description: Kindly check if this order was delivered or it . The customer is complaining that he did not reciveit . If this order was delivered . Kindly send the proof of delivery .</div>

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<div>Regards,</div>

<div dir="ltr">CS Team Mayar </div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/1suCEQl4j4IxPzXBm99pIA~~/AALN9wA~/RgRi6SsFPlcDc3BjQgphBIX3B2EcbBeEUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2928442