Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 13:46:48 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6331428378 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557604169            05:39 PM, 02nd Aug                     hello        
             Okay           05:39 PM, 02nd Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:40 PM, 02nd Aug                     hello                    Thank you Mayar           05:40 PM, 02nd Aug                     hello                    I been waiting for my order for more than 2weeks now but am still yet to get it           05:41 PM, 02nd Aug                   mayar                   Kindly send your contact number and the address           05:42 PM, 02nd Aug                     hello                    Okay           05:43 PM, 02nd Aug                     hello                    0557604169           05:43 PM, 02nd Aug                     hello                    Address is kind abdulaziz street, al hait general hospital, al hait, hail region           05:44 PM, 02nd Aug                   mayar                   We sincerely apologize for any inconvenience caused,   
 We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:45 PM, 02nd Aug                     hello                    Okay.thanks.i will be patiently waiting           05:46 PM, 02nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:46 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2932508