Subject: Ticket Assigned - Conversation with alefiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 12:51:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alefiya alefiya                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Alefiya, Thank you for contacting us. How may I help you? Customer:  Order number is 8242165070 Agent:  Hi Alefiya, Thank you for contacting us. How may I help you? Customer:  I did return one item Customer:  Long time back Customer:  But still didnt got refund Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We would like to inform you that we have processed the refund in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Agent:  Is there anything else i can help you with ? Customer:  But in my credit wallet it’s showing no balance Customer:  What if I forgot that account email Customer:  How can I log in to that account Agent:  Please login in using this email [email-masked] Agent:  Is there anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8263504748 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Alefiya ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  My order number is 8263504748 Customer:  Can I know when it wll be delivered Customer:  ???? Customer:  Hello Agent:  Could you please allow me 2 minutes to check your order details? Customer:  Ok Agent:  It takes 2-3 working days to be delivered Agent:  Our team will contact you once it is ready \ Agent:  Is there anything else i can help you with?&nbsp; Customer:  It’s already 2 days Agent:  We will contact our team to deliver it asap Agent:  Is there anything else i can help you with?&nbsp; Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Alefiya, Thank you for contacting us. How may I help you? Customer:  Hello Customer:  I just wanted to know why am not getting cash on delivery option on centre point Customer:  M ordering something and not getting that option Agent:  We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it. Customer:  Is there smthng that above 50 kwd or smthng no cash on delivery Customer:  ??? Agent:  We would like to inform that some items are not valid for Cash on deliver, Please follow the above process Agent:  Is there anything else i can help you with ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8278394759 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hi Alefiya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8283362338 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:42 PM, 02nd Aug                   mayar                   Hi Alefiya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:43 PM, 02nd Aug                     alefiya                    Hello           04:43 PM, 02nd Aug                     alefiya                    My order number is 8283362338           04:43 PM, 02nd Aug                     alefiya                    While I track my order it says no undelivered           04:43 PM, 02nd Aug                     alefiya                    Becoz no response frm customer           04:43 PM, 02nd Aug                     alefiya                    But I didn’t got any call frm delivery person           04:44 PM, 02nd Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96566946408)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:44 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:44 PM, 02nd Aug                     alefiya                    But no one came to delivery           04:45 PM, 02nd Aug                     alefiya                    When it wll be delivered???           04:46 PM, 02nd Aug                     alefiya                    I want that soon           04:46 PM, 02nd Aug                   mayar                   ÷س  فاهس غخعق  قهلاف ىعةلاثق           04:46 PM, 02nd Aug                   mayar                   +96566946408           04:46 PM, 02nd Aug                   mayar                   ؟           04:46 PM, 02nd Aug                     alefiya                    English pls           04:47 PM, 02nd Aug                     alefiya                    Yes this is my contact number           04:47 PM, 02nd Aug                   mayar                   We sincerely apologize for any inconvenience caused,           04:47 PM, 02nd Aug                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:47 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:48 PM, 02nd Aug                     alefiya                    Ok           04:48 PM, 02nd Aug                     alefiya                    Please make sure it get delivered soon           04:48 PM, 02nd Aug                   mayar                   Sure we will try our best to deliver it asap           04:50 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:50 PM, 02nd Aug                     alefiya                    No           04:50 PM, 02nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2932227