Subject: Ticket Assigned - Conversation with mahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 12:33:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahra mahra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahra Bot:  Hi Mahra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507632230            04:20 PM, 02nd Aug                     mahra                    Ok           04:20 PM, 02nd Aug                   mayar                   Hi Mahra,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:20 PM, 02nd Aug                     mahra                    Hi Mayar           04:20 PM, 02nd Aug                     mahra     
                I just want to check the status of my returned items           04:21 PM, 02nd Aug                   mayar                   Could you please share your order number so that I can assist you further?           04:21 PM, 02nd Aug                     mahra                    Your refund for order 9678118542 is on its way & will be credited in 5-7 business days. Please check your email for more details.           04:22 PM, 02nd Aug                   mayar                   We would like to inform you that we have processed the refund of amount (  AED 167.29) on (  27/07/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:25 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:25 PM, 02nd Aug                     mahra                    Can I use this amount as credit note for a new purchase?           04:26 PM, 02nd Aug             
         mahra                    Instead of returning it to the credit card           04:27 PM, 02nd Aug                     mahra                    Are you still there?           04:30 PM, 02nd Aug                   mayar                   Sorry it can not be like that . the amount was transferred already           04:30 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:30 PM, 02nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2932145