Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 12:27:27 +0000 (UTC)

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Hello my phone number is 0509195115.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I have tried to sign up again but i am not able to do it as my email address is.already registered.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
When i try to change the password the system still doesn't let me sign in with the new details</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, August 2, 2021 3:16:34 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2914001] - need escalation
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
Hi Rossella,<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Thank you for reaching out to us and giving us the opportunity to serve you.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
We sincerely apologize for any inconvenience caused however, we request you to please share your contact number which is mentioned in your account on Max. </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
​<br style="box-sizing:border-box">
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
We do not have an account with this email address. <br style="box-sizing:border-box">
<br style="box-sizing:border-box">
We are looking forward to hear from you soon. Thank you for your help!<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Your Friends,<br style="box-sizing:border-box">
The Support Team</div>
<div>​<br>
<br>
<br>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2914001