Subject: Ticket Assigned - Conversation with anwar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 11:33:36 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anwar anwar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anwar Bot:  Hi Anwar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card
  issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533064847            03:28 PM, 02nd Aug                   mayar                   Hi Anwar  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:28 PM, 02nd Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:28 PM,
  02nd Aug                     anwar                    I returnd my order           03:28 PM, 02nd Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:29 PM, 02nd Aug                     anwar                    But i didnt refund           03:29 PM, 02nd Aug                     anwar                    6322706277           03:30 PM, 02nd Aug                   mayar                   Thank you for providing us with this details&nbsp;           03:30 PM, 02nd Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           03:30 PM, 02nd Aug                     anwar                    Yes sure           03:30 PM, 02nd Aug                   mayar                    We apologize for the inconvenience that has happened.  Regarding the order: 6322706277  Please note that the refund has been processed successfully from our side for the amount (
 32.00), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.            03:31 PM, 02nd Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:31 PM, 02nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2931874