Subject: Ticket Assigned - Conversation with huda
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 14:07:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huda huda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  huda Bot:  Hi Huda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96596001835            05:56 PM, 01st Aug                   mayar                   Hi Huda,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:56 PM, 01st Aug                     huda                             05:56 PM, 01st Aug                     huda                    I received the wrong shoes           05:56 PM, 01st Aug                     huda                    I didn’t order these           05:56 PM, 01st Aug                     huda                             05:57 PM, 01st Aug                     huda                    I ordered the white sandals           05:57 PM, 01st Aug                   mayar                   We sincerely apologize for any inconvenience caused,           05:57 PM, 01st Aug                   mayar                   We can create a return request to return the item           05:58 PM, 01st Aug                     huda                    Ok           05:58 PM, 01st Aug                   mayar                   Could you please share your order number so that I can assist you further?           06:01 PM, 01st Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:04 PM, 01st Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:06 PM, 01st Aug                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:07 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2928537