Subject: Ticket Assigned - Conversation with dina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 14:00:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina dina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dina Bot:  Hi Dina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597391624            05:44 PM, 01st Aug                     dina                    Ok           05:44 PM, 01st Aug                   mayar                   Hi Dina ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:44 PM, 01st Aug                     dina                    I still have not received my refund           05:44 PM, 01st Aug                     dina                    Your refund for order 8281668022 is on its way & will be credited in 5-7 business days. Please check your email for more details.           05:45 PM, 01st Aug                     dina                    I received this message on Tuesday           05:45 PM, 01st Aug                     dina                    Hello????           05:45 PM, 01st Aug                     dina                    ??????????           05:46 PM, 01st Aug                   mayar                   Thank you for providing us with this details&nbsp;           05:46 PM, 01st Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:46 PM, 01st Aug                     dina                    Okay           05:46 PM, 01st Aug                   mayar                   We would like to inform you that we have processed the refund of amount (KWD7.75) on (7/30/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:47 PM, 01st Aug                     dina                    This is not pertaining to the order number I sent           05:48 PM, 01st Aug                   mayar                   Kindly check again           05:50 PM, 01st Aug                     dina                    Please check the order number I have sent           05:51 PM, 01st Aug                     dina                    Has that been processed ?           05:51 PM, 01st Aug                     dina                    ??           05:52 PM, 01st Aug                   mayar                   We would like to inform you that we have processed the refund of amount (KWD7.75) on (7/30/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:52 PM, 01st Aug                   mayar                   This is regarding order 8281668022           05:53 PM, 01st Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:53 PM, 01st Aug                     dina                    Your refund for order 8278407675 is on its way & will be credited in 5-7 business days. Please check your email for more details.           05:54 PM, 01st Aug                     dina                    I’m waiting for refund for this order           05:54 PM, 01st Aug                     dina                    2.250           05:55 PM, 01st Aug                   mayar                   We would like to inform you that we have processed the refund of amount KWD2.20 on (7/27/2021 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:56 PM, 01st Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:56 PM, 01st Aug                     dina                    ???           05:57 PM, 01st Aug                     dina                    Hello???           05:57 PM, 01st Aug                   mayar                   Is there anything else i can help you with?           05:58 PM, 01st Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:00 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2928498