Subject: Ticket Assigned - Conversation with shaju sharaf
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 11:20:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaju sharaf shaju sharaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaju sharaf Bot:  Hi Shaju Sharaf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4580780408 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97431446421            03:12 PM, 01st Aug                   ma
 yar                   Hi Shaju Sharaf  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:13 PM, 01st Aug                     shaju sharaf                    I order something on 22/07 and still havent received it           03:13 PM, 01st Aug                     shaju sharaf                    Order number 4580780408           03:14 PM, 01st Aug                   mayar                   Thank you for providing us with this details&nbsp;           03:14 PM, 01st Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           03:15 PM, 01st Aug                     shaju sharaf                    Ok           03:15 PM, 01st Aug                   mayar                   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to cont
 act you multiple times on the contact number which was provided at the time of placing this order: (+97431446451) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.  We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           03:15 PM, 01st Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:16 PM, 01st Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2927644