Subject: Ticket Assigned - Conversation with areej alabdulrahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 09:14:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with areej alabdulrahman areej alabdulrahman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  areej alabdulrahman Bot:  Hi Areej Alabdulrahman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6334676667 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500117517     
        01:08 PM, 01st Aug                     areej alabdulrahman                    Ok           01:08 PM, 01st Aug                   mayar                   Hi Areej  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:08 PM, 01st Aug                     areej alabdulrahman                    Thank u           01:09 PM, 01st Aug                     areej alabdulrahman                    I paid yesterday 142 sar           01:09 PM, 01st Aug                     areej alabdulrahman                    It was deducted from my credit then I received an email saying sorry the amount was not deducted           01:10 PM, 01st Aug                   mayar                   Thank you for providing us with this details&nbsp;           01:10 PM, 01st Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           01:10 PM, 01st Aug                     areej alabdulrahman                  
   When I checked the website of Centerpoint the order is processing but it seems one product is not processed           01:10 PM, 01st Aug                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6334676636) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6334676667).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            01:11 PM, 01st Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:11 PM, 01st Aug                   mayar                   It was a pleasur
 e to assist you. Thank you for shopping with us.  Have a wonderful day.           01:13 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2927047