Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 08:37:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sabeer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sabeer Bot:  Hi Sabeer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6333975350 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560074782            12:22 PM, 01st Aug                   mayar                   Hi Sabeer ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:23 PM, 01st Aug                     sabeer                    I got message that my order is ready           12:23 PM, 01st Aug                     sabeer                    Came to collection store.. they are telling still not  ready           12:24 PM, 01st Aug                   mayar                   Your order is ready for collection from  ( Flamingo Mall, Gate 2, Prince Majid Rd, Aziziyah, Jeddah 23338)           12:27 PM, 01st Aug                   mayar                   Is there anything else i can help you with?&nbsp;           12:27 PM, 01st Aug                     sabeer                    But they r not checking even           12:29 PM, 01st Aug                     sabeer                    They told it’s not ready           12:29 PM, 01st Aug                     sabeer                    According to their mobile app           12:29 PM, 01st Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:33 PM, 01st Aug                   mayar                   Is there anything else i can help you with?&nbsp;           12:33 PM, 01st Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2926881