Subject: Ticket Assigned - Conversation with diana
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 14:39:49 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with diana diana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  diana Bot:  Hi Diana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558609425            06:28 PM, 29th Jul                   mayar                   Hi Diana,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:29 PM, 29th Jul                     diana                    Hii good evening to you too           06:29 PM, 29th Jul                   mayar                   Could you please share your order number so that I can assist you further?           06:30 PM, 29th Jul                     diana                    I received my order but the size is big i want to exchange not return the item           06:31 PM, 29th Jul                   mayar                   For sorry we do not have exchange policy           06:31 PM, 29th Jul                   mayar                   Kindly return it           06:31 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:31 PM, 29th Jul                     diana                    So i will get the refund and when i return the item           06:32 PM, 29th Jul                     diana                    I paid in cash           06:32 PM, 29th Jul                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           06:33 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:33 PM, 29th Jul                     diana                    I paid in cash           06:34 PM, 29th Jul                   mayar                   The amount will be refunded as acredit in your account           06:37 PM, 29th Jul                   mayar                   You can use it in the next order           06:37 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:37 PM, 29th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:39 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2918517